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Terms of service

Terms of Service

Last updated: 08-01-2026

Welcome to VELA & OAK. By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

If you do not agree with these Terms, please refrain from using our website or services.

1. Company Information

VELA & OAK is operated by EA Handel & Sales, a company registered in The Netherlands.

Company Details

EA Handel & Sales

Chamber of Commerce (KvK): 94477671

VAT Number: NL005086117B96

IBAN: NL71 INGB 0108 5054 64

Country of Registration: The Netherlands

Customer Care: info@eahandelsales.nl

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age, or have permission from a parent or legal guardian.
  • You are legally capable of entering into binding agreements.
  • All information provided by you is accurate and complete.

3. Products & Availability

All products displayed on our website are subject to availability.

We reserve the right to:

  • Modify or discontinue products at any time.
  • Limit quantities purchased per customer or per order.
  • Refuse or cancel any order at our sole discretion.

Please note that product colours and details may vary slightly due to individual screen settings, lighting, and photography.

4. Pricing & Payments

  • All prices are displayed in the currency selected on our website.
  • Prices may exclude applicable taxes, customs duties, or import fees for international orders.
  • Customers are responsible for any customs duties, taxes, or import charges imposed by their local authorities.
  • We reserve the right to adjust prices at any time without prior notice.

5. Orders & Acceptance

An order is only considered accepted once:

  • Payment has been successfully processed.
  • You have received an order confirmation via email.

We reserve the right to cancel or refuse any order due to:

  • Suspected fraud or unauthorized activity.
  • Incorrect pricing or product information.
  • Stock availability issues.
  • Any other reason deemed necessary to protect our business or customers.

Should your order be cancelled after payment has been received, a full refund will be issued.

6. Shipping & Delivery

Delivery times provided on our website are estimates only and may vary depending on destination, customs processing, weather conditions, or carrier delays.

VELA & OAK cannot be held responsible for:

  • Delays caused by shipping carriers or customs authorities.
  • Incorrect or incomplete shipping addresses provided by the customer.
  • Lost or stolen parcels after successful delivery confirmation.

Please refer to our Shipping Policy for more detailed information.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms of Service.

By placing an order with VELA & OAK, you acknowledge and agree to the conditions outlined in our Return & Refund Policy.

Click here to view our Return & Refund Policy.

8. Intellectual Property

All content displayed on this website, including but not limited to:

  • Logos
  • Branding
  • Product designs
  • Images
  • Text
  • Graphics
  • Website content

is the exclusive property of VELA & OAK and/or EA Handel & Sales and may not be copied, reproduced, distributed, or used without prior written permission.

9. User Conduct

By using our website, you agree not to:

  • Use the website for unlawful purposes.
  • Submit false or misleading information.
  • Attempt to interfere with the security or functionality of the website.
  • Violate any applicable laws or regulations.

We reserve the right to suspend or terminate access for violations of these Terms.

10. Limitation of Liability

To the maximum extent permitted by applicable law, VELA & OAK shall not be liable for:

  • Indirect, incidental, or consequential damages.
  • Loss of profits, revenue, business opportunities, or data.
  • Damages resulting from improper use of our products.

Our total liability shall never exceed the amount paid for the product giving rise to the claim.

11. Force Majeure

VELA & OAK shall not be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Fire
  • Flood
  • Pandemics
  • Government actions
  • Labour disputes
  • Supply chain disruptions
  • Carrier delays

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of The Netherlands, without regard to conflict of law principles.

Any disputes arising from these Terms shall be submitted exclusively to the competent courts of The Netherlands.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes become effective immediately upon publication on this website.

We encourage customers to review these Terms periodically.

14. Contact

If you have any questions regarding these Terms of Service, please contact our Customer Care team:

Email: info@eahandelsales.nl

Or click here to visit our Contact page.